Terms and Conditions

Effective from: 05.05.2017
Last updated: 25.05.2018

General rules

1.1. Terms and Conditions specified below constitute the entire agreement between Space.casino (farther "Casino", "We", "Our", "Us") and you (farther "you" or "Player").
1.2. Website of Space.casino (farther "Website") is operated by Direx N.V., a company registered and established according to the laws of Curacao and its wholly owned subsidiary Direx Limited, registered at Stasinou 1, MITSI Building 1, 1st Floor, Flat/Office 4, Plateia Eleftherias, Nicosia, Cyprus. Direx N.V. registered by the Government of Curaçao, as Information Provider legally authorized in order to conduct online egaming operations from Curaçao. Egaming Licensing and Supervision Direx N.V. is provided by Antillephone N.V. Direx N.V.’s registration number is 131879 and its legal address is Heelsumstraat 51 E-Commerce Park, Curacao.
1.3. The present Terms and Conditions shall enter into force on of May 5th, 2017. You are required to read them before you start using the services of Casino. If you do not agree to the present Terms and Conditions, you are not allowed to use the services of Casino.
1.4. Before using Our Website, the Player has to carefully read Terms and Conditions, if you do not agree with any provision of the present Terms and Conditions you should not continue using Website.
1.5. Casino reserves the right to amend the present Terms at any time notifying the Player about it or not.
1.6. Amendments are deemed effective immediately upon posting on Casino Website.
1.7. You fully understand and agree to be bound by Terms and Conditions specified herein and that they can be amended by Us from time to time.
1.8. The main language of Casino Website, including the present Terms and Conditions, is English and any translation errors are interpreted in favor of Casino.

Eligibility to use website

2.1. Only adult Players - the age of over 18 years can use our Website as well as Players of the eligible age specified by the jurisdiction of Player’s place of residence for online gambling.
2.2. It is the Player’s sole responsibility to inquire about the existing laws and regulations of the certain jurisdiction regarding the age limitations for online gambling.
2.3. If you are from Spain, United Kingdom, France, United States of America or any of its territories, Netherlands, you won’t be allowed to play games with real money wagering including Bitcoin.
2.4. AVAILABILITY OF GAMES. Certain games may be unavailable in certain jurisdictions, as required by policies of game providers which may change from time to time.
NetEnt games are unavailable for Afghanistan, Australia, Albania, Algeria, Angola, Cambodia, Czech republic, Ecudaor, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe, as well as Belgium, Bulgaria, Canada, Denmark, Estonia, France, Italy, Mexico, Portugal, Romania, Spain, United States of America, United Kingdom, Latvia, and Lithuania.
In addition to the above, Planet of the Apes, Guns'n'Roses, Motorhead, Jimi Hendrix, Emoji Planet, Jumanji are unavailable in Australia, Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Tunisia, Turkey, Ukraine.
Additionally, Universal Monsters series (Frankenstein, Dracula, Creature from the Black Lagoon, The Invisible Man) are only available in these countries: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, San Marino, Serbia, Switzerland, Croatia, Macedonia, Turkey, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.
Players from the following countries are not eligible to win any jackpots from jackpot games offered by NetEnt (such as but not limited to Mega Fortune): Australia, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Tunisia, Turkey, Ukraine. The Casino will make reasonable efforts to prevent players from these countries to reach the games, but if players from any of the stated countries would win the jackpot, the jackpot win will be annulled.
Microgaming games are not available for the following countries: Australia, Belgium, United Kingdom, Denmark, Spain, Italy, Singapore, USA, Taiwan, Philippines, France, South Africa.
Amatic games are not available for the following countries: Australia.

Gaming account

3.1. In order to start playing in Casino, you should register and set up a gaming account in Casino.
3.2. During registration process, you will fill special form. You should fill it only with correct and reliable information. You should also specify your e-mail address. Be sure to specify real and utilized e-mail address, otherwise you can have problems with password recovery.
3.3. You should also specify "Username" and "Password". Do not disclose this information to anyone. Casino is not responsible for the loss of this information as well as for any actions of third parties received this information from you in any way.
3.4. You can register only one account. One account per residence address, IP address, PC. If you register more than one gaming account, all your accounts will be suspended or deleted, and all your bets will be void. Besides, your winnings and bonuses received or accumulated during the period of use of several gaming accounts will be void as well. We can request you to return funds withdrawn from your accounts. If you want to register a new gaming account, you should contact Casino manager via support@space.casino. In this case, your current account will be suspended and you can register a new one. If you have found out that you already have more than one account in Casino, you are obliged to inform Us about it immediately. If this fact is found out without your participation, all your accounts will be suspended.
3.5. In case of requesting self-exclusion, Casino will immediately block your account and prevent the Player from playing using this account. It’s the Player’s responsibility to notify Casino about any other accounts of the Player and he should promise not to register any other accounts. Casino will take reasonable efforts in order to prevent the registration of new accounts but it’s the Player’s sole responsibility to make sure that it won’t happen. Casino cannot be held accountable for potential losses of other accounts.
3.6. As the Player, you have the possibility to set a loss limit (among other limits). In order to clarify the functionality of this limit, the loss is based on the deposit amount made by the Player and not received winnings for deposited amount. If the Player, for example, deposits 500€ with a loss limit of 100€ and the Player goes on and wins 2000€, he can still lose more than 100€ from 2000€ balance as it’s based on the initial deposit but not on winnings.
3.7. Casino reserves the right to use additional procedures and means for verification confirm player’s identity. It can include a selfie photo of the player or the document proving his identity.

Available curencies

4.1.
  • Euro (EUR)
  • US dollar (USD)
  • Russian Rouble (RUB)
  • Bitcoin (BTC)

Deposits into account

5.1. If you want to start playing on Website, you should make a deposit using any of available methods.
5.2. When you make a deposit in currency different from the currency specified during registration, all conversion fees are paid by the Player.
5.3. According to certain circumstances, Casino can provide so called "bonus" to the Player. The deposit amount for obtaining bonus (e.g. first deposit) and its size are determined by Casino and periodically published on Website. Read more about active special offers in the section «Bonuses».
5.4. Deposited amounts will be available on account balance within sometime after the confirmation process of your deposit. Before withdrawal of funds all previous deposits should be confirmed.
5.5. Website is not an exchange office and therefore it does not execute any conversions between Bitcoin and any other currency.
5.6. It’s the Player’s responsibility to ensure that all documents provided for verification are genuine. Provision of false or counterfeit documents can lead to confiscation of deposits and potential winnings.
5.7. Minimum deposit amount per transaction is 10 EUR/USD/500 RUB/not limited BTC.
5.8. Maximum deposit amount per transaction is 4000 EUR/USD/250 000 RUB/BTC — unlimited.

Withdrawal of funds

6.1. You can withdraw money using any available methods on Website during replenishment.
6.2. We try to process requests within several hours, however in some cases it can take more time. Also note that the speed of money withdrawal will depend on payment system.
6.3. Casino reserves the right to transfer funds using the system different from the one specified by the Player.
6.4. In case of necessity of personalization of the Player, the period of request processing is calculated from the verification date of Player’s documents.
6.5. If Casino has mistakenly credited money to the Player’s account, which does not belong him, this amount remains Casino property and it will be deducted from the Player’s account. If Player withdraws money, which does not belong him, the mistakenly paid amount will be treated as Player’s debt for Casino. In case of mistaken balance replenishment, the Player is obliged to notify Casino immediately about this via e-mail.
6.6. Minimum withdrawal amount per transaction is 20 EUR/USD/1 000 RUB/0,005 BTC.
6.7. Maximum withdrawal amount per transaction is 4000 EUR/USD/250 000 RUB/0,5 BTC.
6.8. Daily withdrawal limit is 4000 EUR/USD/250 000 RUB/0,5 BTC. Weekly withdrawal limit is 10 000 EUR/USD/600 000 RUB/1 BTC. Monthly withdrawal limit is 30 000 EUR/USD/1 800 000 RUB/3 BTC.
VIP Players or Players who won jackpot can be an exception.
6.9. In order to withdraw funds without any fees, the Player should wager the Deposit at least 3 times, otherwise commission covering the fees of payment systems will be charged from the Player – up to 10% of withdrawal amount.
6.10. Each Player can request one withdrawal of funds per day and up to seven times per calendar week. Withdrawals breaching these limitations will be canceled and the Player will be notified about it via e-mail. If withdrawal amount should be divided in several parts due to payment system limits, such withdrawal requests will be considered as one.
6.11. Casino carries out payments via Original Credit Transfer (OCT) from Visa and via Payment Transfer from Mastercard. Used credit card should not be a corporate credit card and should be released in certain country.
For Visa the following countries are not supported: USA, Australia, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, Singapore, New Zealand, Bangladesh, Cambodia, Macau China, Nepal, Pakistan, Philippines, Sri Lanka, Thailand, Vietnam.
For Mastercard the following countries are supported: Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom.
Please note, that even for supported countries we cannot guarantee successful withdrawal in all cases, as banks issuing credit cards can block or reject such transactions at their own discretion.

Account closure

7.1. The Player can close his account contacting Casino support service. The Player will get all funds from his balance, net of operating fees for processing the relevant payments. Payment method is selected at Casino discretion.
7.2. Casino reserves the exclusive right to close account and return remaining funds to the Player, net of operating fees for processing the relevant payments.
7.3. An inactive Account is a Player Account which a player has not logged into or logged out of for 12 (twelve) consecutive months. If your Player Account is deemed to be inactive, the Casino reserves the right to charge a monthly administrative fee of €10 or the equivalent in another currency (or the current balance of your Player Account, if less) as long as the balance of your Player Account remains positive.
You authorize the Casino to debit this fee from your Player Account on the beginning of the month following the day on which your Player Account is deemed inactive, and on the beginning of every subsequent month that your Player Account remains inactive. The Casino will stop deducting the fee if the account balance is zero or if the account is re-activated.

Player’s Responsibility

8.1. The Player is responsible for all actions taken in Casino using his gaming account.
8.2. The Player is aware of the fact that gambling on Website may lead to losing money.
8.3. The Player assumes the obligation not to carry out illegal financial transactions, legalization of proceeds from crime, and any other operation violated applicable law via Casino.
8.4. The Player is fully responsible for paying all fees and taxes applied to his winnings according to the laws of Player’s place of residence.
8.5. The Player confirms that knows and understands the rules of games. It is at Player’s discretion to find out the payout percentage for each game.
8.6. The Player acknowledges that he does not use funds of third parties for making deposits.
8.7. In case of double spend, the account is disabled, all funds are seized in favor of Casino.
8.8. You agree that in case disputes in order to contact you, Casino employee can use any contact information specified on Website.
8.9. If the Player fails to provide the requested documents within two weeks from the date of request for withdrawal, the withdrawal of funds is canceled, and the Player’s account is disabled. In this case Casino has the right to suspect the Player in illegal activities, Casino fraud, provision of false information, cheating and other fraudulent activities. Casino reserves the right to cancel all bets and winnings, or to use funds from account of such Player for compensation of its own losses and potential losses of third parties.
8.10. Casino prohibits the Player to make a collusion and does not allow using any kind of robots and programmed devices. Casino reserves the right to void any winnings, which are result of the use of robots and/or programmed devices.
8.11. The Player is aware of possible errors or incompleteness of provided software, he agrees to refrain from taking any advantages in such case. Moreover, the Player agrees to notify Casino about any error or incompleteness. If the Player fails to fulfil obligations specified in this clause, Casino has the right for full compensation of all costs related to the error or incompleteness, including any costs incurred according to such error or incompleteness if the Player failed to notify Casino about it.
8.12. The Player agrees that if he violates these rules or Casino has reasonable grounds to assume that the Player has violated the rules, Casino reserves the right to suspend his gaming account, cancel all bets, refuse to pay out his winnings or use the funds on the Player’s account for compensation of its own losses resulting from such actions of the Player.
8.13. In the case of any disputes, you agree that server records can act as the final authority in determining the outcome of any claim.

Limitation of liability

9.1. Casino service is provided for entertainment purposes only.
9.2. Casino does not warrant that the provided service meets the Player’s interests.
9.3. Casino is not liable for computer malfunctions, poor communication and other problems that have arisen on the part of the Player.
9.4. Casino does not guarantee that the software and Website are free from errors, but it will try to correct them in the shortest possible time.
9.5. Casino reserves the right to carry out preventive works for software and hardware with a temporary suspension of service provision.
9.6. Casino is taking effective measures to protect Player’s private data from any unauthorized access and making it available only to parties involved in provision of gambling services on Website. Notwithstanding this, Casino is not responsible for how the information is further treated by the third parties, for example, third party software providers. Treatment of Player’s private data by such parties is subject to terms and conditions of these parties, if any.
9.7. Casino reserves the right to terminate or change any games or events provided on Website.
9.8. Agreeing to the present Terms and Conditions, you save Casino, all its employees, as well as service providers on Website harmless from and against all claims for costs, expenses, damages related to your gambling activity in Casino.

Anti-fraud policy

10.1. If the Player is suspected of fraudulent actions including but not limited to:
  • participation in any type of collusion with other players;
  • development of strategies aimed at unfair winnings;
  • fraudulent actions against other online casinos or payment providers;
  • chargeback procedures with a credit card or denial of some payments;
  • provision of incorrect personal information during registration;
  • other ways of cheating;
Casino reserves the right to terminate all Player’s account and suspend all payments. This decision is at sole Casino discretion and the Player will not be notified or informed about the reasons of such actions. Casino also reserves the right to inform the regulatory bodies of such fraudulent actions.
10.2. Casino reserves the right to retain payments, if there is suspicion or evidence of manipulation of Casino system. Criminal charges will be brought against any Player or any other person(s), who has/have manipulated Casino system or attempted to do it.
10.3. Modifying photos of requested documents with any kind of photo editing software’s is not allowed.
10.4. Trying to wager deposited amount at least 3 times solely in table games (roulette, blackjack, poker and others) before making immediate withdrawal can be considered as fraudulent actions against Website and payment systems. These decisions are at sole discretion of Casino management and not subject to revision.
10.5. The use of Website as currency exchange office is strongly prohibited. We reserve the right to approve only withdrawals to payment systems previously used for deposit (larger part of player balance). Exceptions can be made when such payment method does not allow to withdraw funds due to technical specifications or when payment system limits are the only reason hindering the withdrawal process.

RESPONSIBLE GAMING

11.1. Gambling at an online casino should always be aimed at entertainment. However, there is a certain percentage of people who lose control over themselves while gambling. Before starting to play, it is important to realise that gambling shall never be viewed as a source of income or means of recovery from debts. It is useful to keep track of the time and the amount of money spent at an online casino daily.
If you think that you start spending more money than you can afford, or in case gaming starts interfering with your normal daily routines, we strongly advise to consider several measures that can help, such as setting Personal Limits on your gaming activities, opting for Self-Exclusion, and seeking help and support from trusted independent bodies.
11.2. To assist you in gambling responsibly we offer the Personal Limits feature. You can set limits on the amount you deposit, lose, wager, spend in one game, or on your account activity on the whole. This functionality can be accessed within your account in the “Personal Limits” section.
Limits can be amended at any time. A decrease in the limit will take effect immediately, however an increase may only occur after email confirmation and only after the previous limit of the same type expires, in order to avoid rash decisions. If you require further information or assistance regarding Personal Limits, please contact our support team at support@space.casino.
Deposit Limit. A limit on your deposits for a day, a week, or a month.
Loss Limit. A limit on your losses in the casino for a day, a week, or a month. Please note the loss is based on the initial deposit and not winnings attributed to the deposited amount. If for example you deposit €50, put a Loss Limit of €10 and then go on to win €1,000, you can still lose more than €10 of the €1,000 balance as it is based on the initial deposit instead of the winnings.
Wager Limit. A limit on the wagered amount for a day, a week, or a month.
Cooling-Off Limit. You can set a Cooling-Off Period for 1 week, 1 month, 3 months, or 6 months. While the limit is active you cannot deposit to the Casino and you will be excluded from all promotional offers, although you may withdraw the remaining funds during this period. Cooling-Off period is applied to your account immediately. Upon its expiring your account will automatically be re-activated.
Self-Exclusion Limit. You can set a Self-Exclusion Limit for 6 months, 9 months, or 1 year. Upon doing so your Player Account will immediately be disabled and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds when the limit is active. Upon its expiring your account will automatically be re-activated.
11.3. You may also contact our support team at support@space.casino and inform us about your decision to stop gambling at the Website for a certain period of time or forever. We will take all measures to block your access to your account and make sure that you receive no promotional materials.
11.4. You may contact any of the following organizations for consultation and support:
11.5. The Casino only accepts players who are at least 18 years old and uses all available methods to stop any attempts of minors to register and play at our Website. The Casino reserves the right to ask for proof of identity and in case the player has not reached the legal age to play, access to the Website will be denied immediately. However, we realise that due to a wide availability and nature of the Internet people under the legal age still have a chance to register and play at an online casino. We therefore strongly encourage parents to cooperate in protecting their children from free access to gaming websites. There is special software that can help in this matter. Please visit the following websites for more information:

PRIVACY POLICY

GENERAL

As a data controller, we have a legal obligation under gambling regulations to process personal data from players in order to allow them to participate in games and provide them with ancillary services. This Privacy Policy explains what personal data we collect from players, why we collect it and how we utilise it.

The website Space.casino ("Casino", "Website", “Company”, "We", "Us", "Our") is owned and operated by Direx N.V., a company registered and established under the laws of Curaçao, with registration number 131879 and registered address at E-Commerce Park Vredenberg, Curaçao, and its wholly owned subsidiary, Direx Limited, with registered address at Stasinou 1, MITSI Building 1, 1st Floor, Flat/Office 4, Plateia Eleftherias, Nicosia, Cyprus.

By registering a Player Account with the Website you confirm your consent with this Privacy Policy. If you do not agree with the terms of this Privacy Policy and do not wish to provide us with the personal information we require, please do not use this website.

Please note that this Privacy Policy constitutes an agreement between you and the Company. We may periodically make modifications to this Policy. While we will do our best to notify you of such changes, we recommend that you revisit this Privacy Policy regularly. Your continued use of the Website and/or its services will constitute your consent to the Privacy Policy.

INFORMATION WE COLLECT

The Personal Information which we may request to use and process shall include, without limitation:

a) Any of the information that you provide to us when filling in the forms on our account registration pages, as well as any other data that you further submit via the Website or email (e.g. first and last name, date of birth, email address, phone number);

b) Correspondence made with us via the Website, email, web chat or through other means of communication;

c) All Player Account transaction history, whether this takes place via the Website(s) or via other means of communication;

d) Website logins and their details, including traffic data, GeoIP location data, browser/device data, weblogs, activity logs and other traffic information recorded in our system;

e) Documents and proofs reasonably requested by us to verify your account, to process deposits or withdrawals and to conduct anti-fraud checks (on our own initiative or as required by applicable legislation). Such proofs may include passport scans, payment slips, bank statements, etc.

f) Survey participations or any other customer assessments that we may carry out from time to time.

HOW WE USE YOUR INFORMATION

We process the Personal Information we collect from you in order to deliver our services. In particular, we will use your data for the following purposes:

a) Processing your bets and transactions. This includes your use of credit card and online payment systems;

b) Providing you with gaming and other ancillary services that you seek from our Website;

c) Rendering customer support, such as assistance with setting up and managing your account;

d) Identifying and performing the necessary verification checks;

e) Providing registered players with information about our promotional offers, or providing promotional information from our selected business partners, associates and affiliates (only if players specifically consented to receiving such marketing material);

f) Complying with legal responsibilities, including complying with anti-money laundering (AML) and combating the financing of terrorism (CFT) laws;

g) Monitoring and investigating transactions for the purposes of preventing fraud, terms abuse, money laundering and other illegal or irregular gaming activities;

h) Analysing customer trends through market study assessments (participation in surveys is not obligatory and you can always choose not to take part);

i) Conducting research and statistical analysis of aggregated data.

MARKETING COMMUNICATION

Unless you have elected not to receive promotional materials, we may use your Personal Information, including your email address and phone number, to send you marketing communications regarding products, services and promotions. This may include information about products and services from our business partners, such as casino game providers.
Whenever you decide to stop receiving such marketing and advertising material, you may opt out of this in your Player Account settings or by contacting our customer support at support@space.casino

Additionally, note that by accepting any contest prize or winnings from us, you consent to the use of your name and/or nickname for advertising and promotional purposes without additional compensation, except where prohibited by law.

OBTAINING PERSONAL INFORMATION

We shall not collect any Personal Information about you without your knowledge. We may, however, automatically collect certain data about you where you would have provided such information through the use of our services and through your interactions with us.

We may also lawfully receive certain Personal Information from online vendors and service providers, such as fraud prevention companies. In addition, we retain the right to engage the services of third-party providers to render technical support, so as to process your online transactions and source gaming content.

Please understand that we may be granted access to any information you may provide to such vendors, service providers and third-party e-commerce services. Rest assured that we will use and safeguard any Personal Information so obtained, as set out in this Policy. Any information that you provide will only be disclosed to third parties outside the Company in accordance with this Privacy Policy, and we shall take any necessary steps to ensure that our agreements with third-party service providers always protect your private information.

DATA RECIPIENTS

We may pass information that you have given us to other entities within our group of companies and to our business partners. These companies include our parent companies, their parent companies and all of the subsidiaries of these respective companies, as well as other companies with whom we carry out business and hold necessary agreements. Data processing of your information may be undertaken by Direx N.V. or by another company in the group of companies, which may use a third party to fulfill such data processing needs.

Employees of the Company, more specifically Data Protection Officer, Money Laundering Officer, Payments & Anti-Fraud analysts, Customer Support agents, Customer Retention team members, VIP player managers as well as other selected employees, shall also have access to your Personal Information for the purpose of executing their duties and providing you with assistance.

Our employees who have access to, or are associated with the processing of the player’s personal information, have signed confidentiality agreements to respect the confidential nature of the player’s information pursuant to applicable gaming, data protection and privacy laws.

In order to provide you with an efficient service, we and/or our service providers might require transferring your personal data from one country to another in the European Union (EU) and European Free Trade Association (EFTA) regions and also to some data processors that may be based outside of the European Economic Area (EEA). Therefore, by browsing the Website and communicating electronically with us, you acknowledge and agree to our (or our suppliers or sub-contractors) processing of your data in these countries. We shall always use our best efforts to ensure that your information and data is treated securely and in accordance with this Privacy Policy.

RELEASING DATA TO THIRD PARTIES

We do not sell or rent your personal data to third parties.

We may disclose your personal information if required by law, regulation, or other legal subpoena or warrant. We may also disclose your personal information to a regulatory or law enforcement agency if we believe it to be necessary to protect the legitimate interests of the Company, its customers or any third party.

Personal data will only be disclosed to third parties in the following cases:

a) Where we are required to do so by law;

b) If the Website needs to share data with its payment processors to facilitate payment transactions in accordance with their privacy policies (In particular, most banking card transactions are processed by Wirecard Bank AG whose privacy policy applies to such transactions);

c) To comply with our legal and regulatory duties and responsibilities to the relevant licensing and regulatory authorities as well as all duties and responsibilities owed under any other applicable legislation and to any other applicable regulators in other jurisdictions;

d) When the Company believes that disclosure is necessary to protect the Company’s or the player’s safety, or the safety of others, investigate fraud, or respond to a government request;

e) If our marketing service providers require the data to carry out their tasks;

f) To any other third party with the player’s prior consent to do so.

We use third-party data processors to process limited personal data on our behalf. Such service providers support the Website, especially relating to hosting and operating the websites, marketing, analytics, improving the websites, and sending email newsletters. We shall ensure that the transfer of the Personal Data to the recipient is compliant with applicable Data Protection Legislation and that the same obligations are imposed on the processor as is imposed on us under the respective Services Agreement.

Our websites may also include social media features (e.g. “share” or “like” buttons). Such features are provided by third-party social media platforms such as Facebook. Where data is collected this way, its processing is governed by the privacy policy of the respective social media platforms.

In addition to the above, we may also release personal data if we acquire any new businesses. Should the Company undergo any changes to its structure such as a merger, acquisition by another company or a partial acquisition, it is most likely that our customers’ personal data will be included within the sale or transfer. We will, as part of our Policy, inform our players by email prior to affecting such transfer of personal data.

Please note our content may link to third party websites to provide relevant references. We are not responsible for such external content, which may contain separate privacy policies and data processing disclosures.

DATA RETENTION

As stated under our Terms and Conditions both, you and the Casino can decide to have your Player Account closed at any time. Following closure of your account, we will retain your personal data on record for as long as required by law. This data shall only be used should it be required by competent authorities in cases of enquiries regarding financial and fiscal records, fraud, money laundering or investigations into any other illegal activity.

You are to note that due to anti-money laundering regulations in licensed gaming jurisdictions in the European Union, we are obliged to retain personal data of players submitted during registration and any data passed on during the operative period of a Player Account for a minimum of five years from last player transaction or account closure. Therefore, requests for erasure prior to the lapse of this period cannot be entertained.

SECURITY OF YOUR DATA

We hereby acknowledge that in collecting and processing your Personal Information for the purposes of managing your Player Account, we are bound by strict legal provisions on the protection of personal data.

Consequently, we endeavour to protect your personal information and respect your privacy in accordance with best business practices and applicable regulations. Being committed to providing secure services to players, and we will take all reasonable precautions to ensure that all the data that you have submitted to us remains safe.

Player Accounts can only be accessed with the player’s unique ID and password. You may also set up two-factor authentication (2FA) as additional protection from unauthorised use of your account. You are responsible for keeping your login information confidential and making sure it cannot be accessed by another person.

CONTACTING US

You may always contact us in regards to this Policy should you wish to:

a) Confirm the accuracy of the personal information we have collected about you;

b) Enquire about our use of your personal information;

c) Prohibit future use of your data for direct marketing purposes;

d) Update or rectify any information that you have provided us (in such cases you shall provide any evidence we may reasonably require to effect such changes). Note it is illegal to provide us with false information about you and it is your responsibility to ensure that we are always updated with your correct data.

In addition, as per Article 77 of the GDPR, you have the right lodge a complaint related to your data processing to a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of an alleged infringement.

COOKIE POLICY

When you visit the Website, our system automatically collects information about your visit, such as your browser, IP address, and the referring website. This collection may be done in conjunction with our platform providers and partners. We may receive from them general demographic or usage data of our Website visitors. We do not use automatically collected information to identify you personally without receiving additional consent.

To collect the information in question we use cookies and similar tracking tools. Cookies are small text files that are stored on your computer or equipment when you visit our web pages. Some of the cookies are essential for the Website to operate; others improve your Website experience and help us deliver a better service. Below are the types of cookies we use and their purposes.

Required cookies: enable the navigation and basic functionality of the websites, e.g., access to member areas of the Website.

Functional cookies: allow us to analyse your website usage and your selections on the website (e.g. your session key, language, or region), so we can save these settings and offer you a more personalised experience.

Advertising cookies: allow us to gauge how effective our content marketing is. These cookies are provided by our partners to track website visits and new player registrations from advertising. We do not share your personal information (such as name or email) to affiliated partners except for site visit data collected directly by such Advertising Cookies. However your site visit data may be linked with other personal information collected through other sources by the providers. The latter external data processing is governed by the privacy notices and policies of these third-party providers.

In addition to the above, we use a number of third party service providers who also set cookies on this Website, in order to deliver the services that they are providing to us. Such services include, but are not limited to, helping us to improve your experience by tracking your activity on the Website, measuring the effectiveness of the Website and the effectiveness of our marketing campaigns.

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NETENT GAMES

When you play casino games developed by NetEnt, NetEnt’s Privacy Policy also applies. This policy can be found here.